No one from United Airlines will be fired after a passenger was dragged from his seat and off a flight last week, touching off a national firestorm, CEO Oscar Munoz said Tuesday.
Many users of Weibo, a platform similar to Twitter, called for a boycott of United.
To Metrorail I would simply say, borrowing from the United Airlines passengers: What are you doing to the poor?
United Airlines chief executive Oscar Munoz will take a trip to China following violent the removal of an Asian-American passenger from the airlines' flight last week.
"I'm sure there was lots of conjecture about me personally", said Mr Munoz, adding that he had the support of United's board.
United spokeswoman Megan McCarthy said in a statement that the airline looked "forward to meeting with the committee and sharing with them the comprehensive review and the customer-focused actions we will communicate next week", Reuters reported.
Despite concerns about United's reputation, its financial results soared, with adjusted earnings of 41 cents a share beating the 38 cents consensus forecast, despite rising fuel and staff costs.
Munoz and his top lieutenants indicated that it was too early to tell if bookings had been affected by the incident.
Munoz was then forced to issue a proper apology, saying he "continues to be disturbed" by what happened and that the airline would "fix what's broken so it never happens again".
Dr David Dao sustained a number of injuries during the incident.
There was "never consideration" of firing an employee over the incident, he said.
Dao's lawyers have taken steps that foreshadow a lawsuit against the airline and the city of Chicago, which operates O'Hare Airport.
These changes come after a video showing Dao being forcibly removed from an aircraft went viral.
And some USA politicians have called for a total ban on overselling flights.
In particular, Mr Apfel believes that the incident should prompt airlines to re-examine their policies and procedures around overbooking flights, as has been called for by several politicians in the wake of the incident.
Mr Munoz has declined to address that change until the airline finishes an internal review. Wall Street analysts have been mostly silent about the Dao incident, perhaps believing that it won't have a noticeable impact on United profits.