Patreon Apologizes & Halts Fee Structure Changes

Blue Patreon logo

Blue Patreon logo

"We still have to fix the problems that those changes addressed, but we're going to fix them in a different way, and we're going to work with you to come up with the specifics, as we should have done the first time around", said Conte.

Conte published a blog post laying out the core problems, alongside an apology. Additionally, we need to give you a more flexible product and platform to allow you to own the way you run your memberships. The changes, which would have taken effect on December 18, would have taken a chunk out of the money donated by patrons. It was supposed to let Patreon process user payments on a rolling basis, simplifying a relatively complicated system.

That's why the company announced last week that it would move to a new system that would collect the fees immediately, taking 2.9 percent plus 35 cents out of every transaction. The announcement also led many patrons to cancel some of their pledges in protest. "We overstepped our bounds and injected ourselves into that relationship, against our core belief as a business". "I agree, we messed that up". Webcomic creator Jeph Jacques previously quoted Conte as saying Patreon "absolutely fucked up that rollout".

While Patreon now takes a 5% cut of every pledge (and creators are additionally responsible for processing fees from the likes of Paypal and Stripe), the company announced last week that it would instead take a 2.9% cut of every donation and institute a 35-cent processing fee per pledge that would come out of patrons' pockets.

The Patreon community, both artists and backers, pushed back against the proposed changes, letting the company know of the potential damage its decision would have. "People are not machines". Patreon heard all of those yells and has decided they better find a different way to go when it comes to collecting fees for their service.

Solutions still need to be found, here's hoping that Patreon follow through when the final decisions are made.

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