Apple admits faults in some iPhone and MacBook models

A working iPhone X display                  Sarah Tew  CNET

A working iPhone X display Sarah Tew CNET

On some handsets the display "does not respond or responds intermittently" when touched, the company said, and in other cases it can react "even though it was not touched". Similar to the iPhone X, Apple will replace affected computers at no cost through its retail channels or an Authorized Service Provider.

Attention iPhone X users: Does your phone's touchscreen not work properly?

Apple on Friday quietly announced free service programs aimed at fixing endemic problems with two of its most high-profile and expensive devices, the iPhone X and the MacBook Pro.

Apple hadn't previously responded to reports of problems with iPhone X screens, but it had opened similar replacement programs in the past for older iPhone models with screen issues, including the iPhone 6. Most recently, Apple admitted to a manufacturing defect in the iPhone 8. It might be worth your time checking out Apple latest service programs because you could be entitled to a no-cost fix.

If you are one of those users experiencing "ghost touches" or the panel not responding to touches on your iPhone X, then you are eligible for a free replacement. The issue affects MacBook Pros without a Touch Bar sold between June 2017 and June 2018.

Apple says a "limited number" of these laptops have "an issue that may result in data loss and failure of the drive". You can find out if your laptop is one of the one's affected by entering its serial number on Apple's website. You can check if your model is eligible on the web, and get Apple to swap out the drive for you, again free of charge.

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