Bug Results In Fallout 76 Users Seeing Other People's Support Tickets

Glitch in Bethesda Support System Accidentally Gives Users Access to Other Customer Info

Glitch in Bethesda Support System Accidentally Gives Users Access to Other Customer Info

Over the last week, Bethesda has been mired in uproar over a bag.

The information leak seems to be mostly confined to the information of those requesting the canvas bag that was left out of the Fallout 76 Power Armor Edition.

Multiple users on the official Bethesda forums, subreddits and social media, raised the red flag earlier this morning over a curious quirk in Bethesda's support system. Just a couple of days ago, Bethesda announced that they would be manufacturing replacement canvas bags, as originally advertised.

Update, 11:12 p.m.: In a statement provided to Ars Technica, Bethesda confirmed that users' PID was exposed to fellow customer service users without their knowledge or consent via "an error with our customer support website".

The company has since issued a statement on the matter, saying they took down the website and are investigating the incident. Not only did this allow them to see active support tickets; they could also see the personal information of the people who had submitted them! This public screenshot includes no personally identifying data; screenshots with other users' addresses and photos have since been taken down from Reddit and Bethesda threads, while GamesIndustry.biz tracked down the first public image of the bug's effects, posted by a Twitter user. Fortunately, Bethesda was able to resolve the problem relatively swiftly. However, to say that this was a serious breach is to put it mildly. Not only did she have access to all active support tickets, including the ability to respond to and close them, she could see the private information included in each ticket. Bethesda is going to have some serious explaining to do.

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