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Thousands of O2 mobile phone users have been left unable to access the internet because of a technical fault.
"Our technical teams are working on the issue with high priority".
However, some customers reported that this was not the case.
The mobile phone provider said: 'One of our 3rd party suppliers has identified a software issue in their system. Some voice calls are getting through but all 4G and SMS services are completely jiggered.
The Financial Times said the O2 outage was related to an issue with software provided by Ericsson. "We apologise for any inconvenience". These include subsidiary Giff Gaff, and third-party networks, notably GiffGaff, Tesco Mobile, Sky Mobile and Lycamobile.
O2 customers have been locked out of their mobile data with thousands unable to access the internet and 4G services. GiffGaff has confirmed its service is also offline. The outage tool - which allows customers to check if their area is affected - was also down.
"Our technical teams are working with their teams to ensure this is fixed as quickly as possible". Transport for London said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service". Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible. "This issue is being investigated".
"Updates will be shared here as soon they are available".
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