United Kingdom family forced to sit on floor on flight

Paula Taylor and her daughter Brooke were forced to sit on the floor during the flight

Paula Taylor and her daughter Brooke were forced to sit on the floor during the flight

They have contacted TUI for an explanation as to why the family were left sitting on the floor.

A family returning from a holiday in Spain was forced to sit on the floor of a TUI jet after being told their seats did not exist.

Mrs Taylor said: "We made sure we were three hours early at the airport to check in early just to make sure we got seats together". "We couldn't believe it when we realised that there genuinely weren't any seats for us", Mrs Taylor said.

But once the flight had taken off, crew were busy serving food and other items stored behind those seats and Mr and Mrs Taylor had to go and sit on the floor, in the space their seats should have been.

TUI told the BBC it had offered the family a $1,667 refund.

The couple therefore spent the entire journey without a seat, with Brooke deciding to join them as well because she didn't want to sit with strangers.

Paula Taylor added, however, that the co-pilot had come to sit with them on the floor, thanking the family for their "co-operation and understanding".

"Unfortunately a last minute aircraft change meant that the seats the family was originally assigned were unavailable as the alternative aircraft had a different seating configuration".

The family raised the issue with BBC One programme Rip Off Britain: Holiday.

But Paula said the company was unhelpful when she first complained, even after she sent them photographic proof of what had happened.

They turned down the option of a later flight and opted for the row with missing seats.

The Telegraph explained that the British Civil Aviation Authority is looking into the incident to see whether any flight regulations were breached.

Tui said the family were offered the full £1,300 of the flight to be refunded and £30 as a "goodwill gesture".

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