Student says CVS would not accept Puerto Rican ID

CVS has apologized to a Purdue student and his mother after a store in Indiana denied him over-the-counter cold medicine after determining his Puerto Rico driver’s license and U.S. passport weren’t valid forms of identification and demanding to see

CVS has apologized to a Purdue student and his mother after a store in Indiana denied him over-the-counter cold medicine after determining his Puerto Rico driver’s license and U.S. passport weren’t valid forms of identification and demanding to see

CVS officials say they are officially investigating a claim by Purdue University engineering student, José Guzmán Payano, who said he was denied the purchase of cold medications because employees at an IN store reviewed his license for Puerto Rican driver and was told that he needed a valid identification from the United States. and then proceeded to question him about his immigration status.

Payano says she told him that he needed a USA -issued license.

"I had a very bad sore throat", Payano said.

"I feel like there's a huge lack of education in terms of Puerto Rican history and how and why are we a part of the United States so I feel like that plays into a bigger picture", said Payano. I didn't need a visa or anything. "She ideal acknowledged the similar thing three times".

Payano, a third-year engineering student at Purdue University and a United States citizen from Puerto Rico, grabbed what he needed and went to pay at a self-service checkout.

Payano proceeded to point out the clerk his U.S. passport, however he was nonetheless denied - this time as a result of the clerk stated she wanted to confirm his immigration standing previous to the sale. He ultimately asked to speak to a manager who also invoked corporate policy, according to the Journal and Courier. The mother updated her post to say that after nine days, CVS Pharmacy finally contacted them with an apology.

Puerto Rico has been a United States territory since 1898 but Payano said the employee didn't seem to understand.

"We are committed to ensuring that every customer receives courteous, outstanding service in our stores and we apologize to the customer for his recent experience", the statement said, according to the news outlet. "We are fully investigating this matter to learn more about what occurred and we are seeking to speak with the customer directly", the statement read. "It says Puerto Rico on the top of it and she kind of gazed at it and then she looked at me and she said, I need a USA issued Canada or Mexico license".

Guzmán Payano, who's a junior at Purdue, said he left the store without buying the medicine and called his mom in Puerto Rico to explain what happened.

"My ID is a Puerto Rican driver's license, and it is a Real ID, too", he said. And with every fiber in my being I will fight the injustice that was done to my son. What followed was a disturbing case of ignorance: a clerk at a CVS in West Lafayette, Ind. denied his Puerto Rico ID.

A buddy later took Payano to get the medication at a grocery store, the place he was carded however didn't should reply some other questions previous to the acquisition, he stated.

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