Student: CVS workers rejected Puerto Rico ID, asked for visa

Payano, a third-year engineering student at Purdue University and United States citizen from Puerto Rico, grabbed what he needed and went to pay at a self-service checkout. "I had a very bad sore throat", Payano told WRTV. "I just don't want anyone else to go through this".

In a Facebook post, Arlene Payano Burgos wrote that her son, José A. Guzmán-Payano, now a junior at Purdue University, was prevented from buying Mucinex last month after the employees saw his ID, asked for a visa and "started confronting him about his immigration status".

He handed it to the clerk. "We went back and forth and I said again that it was a USA -issued license".

Guzmán Payano said he tried explaining that Puerto Rico is part of the US, but the clerk demanded to see a visa to verify his immigration status before he could purchase his cold medicine. The U.S. took control of Puerto Rico after the Spanish-American War of 1898. But I can't use my ID from Puerto Rico?

"What caused this employee to ask him for his visa?" she wrote.

The family filed a complaint with CVS on October 25 but the matter wasn't addressed by the pharmacy until Sunday when news outlets began reporting on the encounter. That never happened, and now he worries about his fellow Purdue students, many of whom are from other countries.

"We are committed to ensuring that every customer receives courteous, outstanding service in our stores and we apologize to the customer for his recent experience". So he presented his driver's license, which was issued in Puerto Rico, but the employee wouldn't accept it.

In a statement to The Times, CVS said they would retrain the employees but called it "an isolated incident". Puerto Ricans were granted US citizenship in 1917 through an act of congress.

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